UX Case Study · 2025

Digital Library
Through the User's Eyes

UX research conducted with 24 academic library users — findings, personas, user journeys, and a site map derived directly from the data.

24
Participants
2
Core Personas
4
Key Pain Points
28.7
Average Age
Kepler
atomic theory
Library
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Results for "atomic theory"
4 results · AI-ranked ✦ AI All Years English Physics
Atomic Women
Atomic Women
Roseanne Montillo · 2020
The untold story of the women scientists behind the atomic age and their remarkable contributions...
Atomic Bomb
How to Make an Atomic Bomb
Bob Dale · 2018
A historical account of the scientific breakthroughs that led to the development of nuclear weapons...
Atomic Physics
Atomic Physics for Everyone
R.L. Rhodes · 2020
An accessible introduction to the principles of atomic physics for students and general readers...
Making of
The Making of the Atomic Bomb
R.L. Rhodes · 2019
Pulitzer Prize-winning account of the Manhattan Project and the scientists who built the first atomic bomb...
01 — Brief

What the Digital
Library Does

An academic digital library is meant to provide authentication, source management, and access to restricted content. In practice — the traditional interface burdens both types of users and leaves them frustrated.

Research Question: What barriers do library users experience, and what actions can new design take to resolve them?


Research was conducted via structured survey distributed to 24 users — from first-year students to faculty. Each participant was asked about usage frequency, academic confidence, main pain point, and desired feature.

24
Participants
3.8
Tech Comfort
3.0
Academic Confidence

Academic Status Breakdown

Undergrad — 63% (15)
PhD — 17% (4)
Faculty — 12% (3)
Masters — 8% (2)

Pain Points

Filter overload & confusion9 / 24
Hard to verify recency6 / 24
No save & organize ability5 / 24
Outdated interface / too many clicks4 / 24

Usage Frequency

Only during assignment periods9 / 24
1–2 times a month6 / 24
Daily5 / 24
2–3 times a week4 / 24

What We Found

Finding 01
Majority: Low-Confidence Students
63% undergraduates, academic confidence 2.0/5. The dominant pain — filter overload and complex filtering.
Finding 02
Active Minority: Daily Researchers
37% advanced researchers, confidence 4.7/5. Missing personal workspace — each login starts from zero.
Finding 03
Recency — An Unsolved Question
6 of 24 cannot identify if an article is recent. Solution: prominent visual emphasis of publication year on every card.
Finding 04
Requested Features
Simple search, personal folders, citation export, year filtering — the four most-mentioned features.

02 — Research

Two Personas
Derived from Data

Not invented — built on the distribution the data dictated. Two groups with entirely different needs.

Noa Cohen
Undergraduate · Social Sciences · Age 24
Noa Cohen
"I just want one search field that gets me what I need — without losing an hour in filters I don't understand."
Metrics
Tech Skills4 / 5
Academic Confidence2 / 5
Usage FrequencySeasonal
Group63% of users
Pain Points
Result overload, no idea where to start
Complex, intimidating filters
Can't easily tell if article is recent
Interface feels "too professional"
Goals
One good article, fast and effortless
Simple search — one field, instant results
Easily spot date and relevance
Be guided step by step
Dr. Eitan Levi
PhD Researcher · Sociology · Age 34
Eitan Levi
"I need a place to manage all my research — not just search for articles, but save, organize by project, and export citations fast."
Metrics
Tech Skills3 / 5
Academic Confidence5 / 5
Usage FrequencyDaily
Group37% of users
Pain Points
No workspace — each login starts fresh
Outdated interface, too many clicks
Citation export is tedious
No project-based organization
Goals
Workspace for each research project
Citation export in one click — APA / MLA
Quick access to saved items
Integrated bibliography management

Direct Comparison

AttributeNoaEitan
Average age (group)23.237.8
Academic Confidence2.0 / 54.7 / 5
Tech Skills4.3 / 53.0 / 5
Primary Pain PointFilter OverloadNo Workspace
Core NeedSimplicity + GuidanceManagement + Speed

03 — User Flow

User Journeys

Two entirely different paths — one searches to succeed quickly, the other comes to work.

Noa
User Flow A — Noa Cohen
Search for seminar paper · Seasonal access · Tight deadline
Enter Site
Deadline approaching
Type in Field
"social psychology"
2,847 Results
Immediate overload
Attempt Filter
Confusion with options
Filter by Year
Manual entry
Open Article
Check date
Download PDF
Success
Emotional Arc
Entry
Search
Overwhelmed
Confused
Recovering
Satisfied
Success
Friction Point: Results page — 2,847 results with no guidance cause a sharp emotional drop.
Opportunity: Auto-filter (last 5 years as default) + publication year prominently featured on every card.
Eitan
User Flow B — Eitan Levi
Daily research management · Focused search · Bibliography export
Daily Login
Authentication
Workspace
Check saved items
Focused Search
Specific terms
Advanced Filter
Year + journal
Save to Folder
"Chapter 3"
Export Citation
APA · One click
Back to Writing
Done
Emotional Arc
Entry
Workspace
Search
Filter
Save
Export
Complete
Friction Point: No workspace — every login requires starting fresh. Citation export also spans multiple pages.
Opportunity: Personal homepage with recent items, folders, and direct citation export button from workspace.

04 — Site Map

The Site Architecture

Information architecture derived from the personas — a direct path for Noa, a deep workspace for Eitan, and one article card that serves both.

Home
Search
Search Results
Full Article Page
Advanced Search
My Library
My Folders
Saved Articles
Reading List
Search History
Browse
By Subject
By Date
By Journal
Article Card
Download PDF
Export Citation
Citation Formats
Save to Library
Help
Search Guide
FAQ
Noa's path — Home → Search → Results → Article → PDF
Eitan's path — Home → My Library → Folders → Export Citation
Shared — Article Card: PDF for Noa · Citation for Eitan
Noa's Path
Home → Search → Results → Article → PDF. Short, direct, no branching.
Eitan's Path
Home → My Library → Folders → Export. Administrative path, workspace is home.
Shared Touch Point
Article Card — PDF for Noa, Citation for Eitan. Layered design, not duplicated.

05 — AI Copilot

The Digital Librarian —
AI Copilot

No more search engine. A conversational interface that knows the user, clarifies the question before showing results, and serves as the command center for the entire site.

Personalized Entry Experience

When a user logs in — the interface recognizes them. Dynamic placeholder, chips of recent searches, and instant access to what worked last time.

Conversational Filtering — The 4-Options Flow

When a user asks a broad question, the AI doesn't dump 2,847 results. It negotiates briefly — 4 clear options, with an escape hatch always available.

System Control — Omnipotent Assistant

The chat isn't just a search engine — it's the "command center" of the whole site. Help, navigation, explanations — all through natural conversation.

Interactive Help
"How do I export to APA?" — The chat not only explains, it brings the relevant button directly into the conversation. No menu hunting.
Smart Navigation
"Take me to my PhD research folder" — The chat navigates the user directly to the right place, no three-menu chain required.

Critical Design Decisions

Decision 01
Results in Interface, Not Chat
The chat is the funnel — it clarifies the question. But results pour into the main interface. This prevents the chat from becoming cluttered and cramped, keeping control in the user's hands.
Decision 02
Accessibility in Interface, Not AI
If a user can't see well, they won't find the chat to ask it to enlarge text. Accessibility must be a fixed, visible button in the header, always accessible, not AI-dependent.
Decision 03
Max 4 Options + Escape Routes
The 4-Options Flow works because it's bounded choice — not open-ended. But without escape routes ("skip", "type again", "X"), the chat becomes a blocker. With escape routes — it becomes an optional guidance path.
Decision 04
Voice Input = Accessibility, Not Core
Microphone icon in the input field — important accessibility support for specific use cases. But in a quiet academic setting, most use is typing. Nice-to-have feature, not MVP.

06 — Wireframes

Key Screens —
The Proposed Solution

Five core screens for both personas — every design decision derived directly from the pain points surfaced in the research.

01
Homepage
AI Search, smart defaults, 4-Options Flow
02
Search Results
Year badge, direct PDF, save to library
03
Full Article
PDF for Noa, APA citation for Eitan, folder
04
My Library
Folders, batch export, citations hub
05
Active Reading
Focus Mode, floating citation, Workspace sync

07 — Mockups

Actionable Design —
Three Core Screens

What the user actually sees. Every screen is built on one principle: fewer options, more power.

Search Results Screen
Screen 1 — Search Results
Results sorted by relevance, year badge prominent on every row, filters small and unobtrusive.
LOGO Social Psychology Search 2,847 results · Last 5 years ▾ All sources ▾ Relevance ▾ Filters + Social Identity Theory Revisited: New Perspectives on Group Behavior Tajfel, H. · Journal of Social Psychology · 2024 · 1,204 citations The study examines how group membership influences individual behavior… Download PDF Save Conformity and Obedience in Social Contexts: A Meta-Analysis Milgram, A. · Behavioral Science Quarterly · 2022 · 892 citations This meta-analysis synthesizes 40 years of research on social conformity… Download PDF Save Cognitive Dissonance and Attitude Change in Modern Social Settings Festinger, L. · Psychological Review · 2023 · 3,445 citations Building on Festinger's original 1957 theory, this paper explores… Download PDF Save 1 2 3 238
Year badge on every row — badge color fades with article age. Recency is impossible to miss.
Direct CTA per row — "Download PDF" + "Save" without entering the article page. Noa finds, downloads, moves on.
Eitan Levi · Lecturer / Researcher
Screen 2 — My Library
Organized workspace with folders, citation export, and sources by project.
LOGO My Library Eitan Levi ▾ MY FOLDERS PhD Research 14 Teaching — Semester B 8 Grant Project 22 General Reading 5 + New folder QUICK EXPORT APA ▾ Export All PhD Research 14 articles · Last updated: 1 hour ago Export Citations + Add Sort by: Date added ▾ Title Author Year Actions Social Identity Theory Revisited: New Perspectives Tajfel, H. · Journal of Social Psychology 2024 Cite PDF Conformity and Obedience in Social Contexts Milgram, A. · Behavioral Science Quarterly 2022 Cite PDF Select multiple articles to batch-export citations — APA · MLA · Chicago · BibTeX
Folder organization by project — Eitan manages 4 parallel projects. Clear separation without manual syncing.
Batch citation export — select multiple articles, export in one format. Solves Eitan's biggest pain point.

08 — Prototype

Interactive Prototype —
Try It Yourself

The full research translated into a clickable product. Navigate the search results, open a book, save it to your library, and read inline — the complete user journey in one prototype.

kepler.app / prototype

The interactive prototype is best experienced on desktop.
Tap below to open it in a new tab.

Open Prototype ↗
Step 1
Search Results
Browse the AI-curated results list
Step 2
Book Detail
Read preview & copy citation
Step 3
Personal Library
Organize saves by project folder
Step 4
Inline Reading
Highlight text & annotate inline

09 — Matrix

What to Build First —
Impact vs. Effort

Each feature plotted by research citation frequency (impact) versus relative development effort (effort). The top-right quadrant is the MVP.

DO FIRST — MVP PLAN FOR NEXT PHASE NICE TO HAVE AVOID DEVELOPMENT EFFORT IMPACT ON USER LOW HIGH LOW HIGH Single Search Year Badge Smart Defaults (5 yrs) Direct PDF Personal Library Citation Export Related Articles Dark Mode Browse by Topic AI Rec- ommen- dations Social Sharing Do Now — MVP Phase 2 Later
MVP — Build Now

Single search field, year badge, smart defaults (last 5 years), direct PDF inline — four features, all derived from the 24 user pain points. Low dev effort, maximum immediate impact.

Phase 2 — After MVP

Batch citation export, personal library folders, and related articles. High impact for PhD students and faculty, but require backend infrastructure and auth.


10 — Conclusions

What We Learned

The research with 24 users points to four clear design principles. Each one translates directly into a feature in the new interface.

Principle 01
Fewer Options, More Power
37% cited "filter overload" as their primary pain point. The solution isn't to remove filters — it's to choose a default that works: last 5 years. Users arrive at good results without setting anything.
Principle 02
Recency Instantly Visible
25% struggled to identify if an article is recent. The year badge on every row solves it without the user hunting — it's right there, impossible to miss.
Principle 03
Workspace for Researchers, Search for Students
Both personas land on the same article page from completely different places. Layered design — PDF front and center, citation in the background — lets each person grab what they need.
Principle 04
MVP First, Workspace Later
The MVP — search, year badge, smart default, direct PDF — serves students who are 63% of users. The personal library arrives in Phase 2 for PhD students and faculty.

"Good design is when the user doesn't feel like someone designed something — they just find what they need."

24 users · 4 core pain points · Clear path from research to solution